Refund and Returns Policy
1. Eligibility for Refunds
a. We strive to provide high-quality products and services to our customers. If you are not satisfied with your purchase, you may be eligible for a refund, subject to the terms outlined in this policy.
2. Product Returns
a. To initiate a refund, you must contact our customer support team within 3 days of receiving the product. You can reach us at info@scmtic.com
b. Products must be returned in their original condition, including all accessories, packaging, and documentation.
3. Services and Digital Products
a. Refund eligibility for services and digital products (such as customized website programs) may vary depending on the nature of the service or product. Please refer to the specific terms provided during the purchase process.
4. Non-Refundable Items and Services
a. Certain items and services are non-refundable. These may include:
Downloadable digital products are available after they have been accessed or downloaded.
Services that have already been provided or commenced.
Products that show signs of use, damage, or alteration.
5. Refund Process
a. Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
b. If your refund is approved, the refund will be processed using the original payment method within 7 days.
6. Shipping Costs
a. Shipping costs for returning products are generally non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
7. Refund Exceptions
a. We reserve the right to refuse refunds in cases where:
The return request is not initiated within the specified timeframe.
The product is not returned in its original condition.
The return does not meet the criteria outlined in this policy.
8. Contact Us
If you have questions about our refund policy or need assistance with a refund request, please contact our customer support team at [customer support email/phone number].
9. Changes to this Refund Policy
We may update this refund policy to reflect changes in our practices. We will notify you of any material changes by posting the updated policy on the Website.
By making a purchase on the “scmtic.com” Website, you agree to the terms of this refund policy.